The Field Guide: FAQs
Your Trail Map to Common Questions and Quick Answers
Welcome to Trailblazer HQ’s Field Guide, your go-to source for fast, no-fluff answers about gear, orders, shipping, returns, and more.
Whether you're prepping for your next backcountry mission or just curious about what makes our gear field-tested and fail-proof, you’ll find the answers below.
Still have questions? Just hit the chat button in the corner — Trailblazer AI is on standby 24/7.
📦 Orders & Shipping
When will my order ship?
We typically ship within 1–2 business days. You’ll get a tracking number as soon as it’s on the way.
Do you ship internationally?
Currently, we only ship within the U.S., but we’re exploring broader missions soon. Stay tuned!
🛠️ Gear & Product Info
Are your products waterproof or weather-resistant?
Many of our items are field-tested for rugged use. Check the product page for specific durability ratings.
How do I choose the right gear for my mission?
Trailblazer AI can help guide your selection — just ask in the chat. You can also email HQ if you want personalized recs.
🔁 Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 30 days of delivery. Gear must be unused and in original packaging.
How do I start a return?
Use the form on our Contact page or let Trailblazer AI guide you through it in chat.
💬 Still Need Help?
Trailblazer AI is available 24/7 via the chat icon.
You can also reach HQ here — we’ll respond as soon as possible.