Return policy

Returns window: We accept returns within 30 days of delivery for new, unused items in original packaging with all tags/accessories.

Condition: Items must be clean and unused. Used gear that shows wear, dirt, odors, or damage may be refused.

How to start a return: Email support@campquestoutfitters.com with your order # and reason. We’ll issue an RMA and return instructions. Do not send items back without an RMA.

Return shipping:

• Defective, damaged, or incorrect items — we cover return shipping.

• Change-of-mind returns — customer is responsible for return shipping costs.

Refunds: Processed to the original payment method within 3–5 business days after the return is delivered and inspected.

Exchanges: Start a return, then place a new order for the replacement item.

Non-returnable items (for safety/hygiene): First-aid kits, water filters/purifiers once opened, fuel canisters, batteries, food items, gift cards, downloadable/digital products.

Final sale: Clearance/“final sale” items are not returnable unless defective.

Shipping issues: If your order arrives damaged or missing items, contact us within 7 days of delivery with photos.

Warranties: Manufacturer warranties apply where offered; contact us and we’ll help coordinate.

Shipping: Most orders ship from U.S. warehouses with 1 business day processing and typically arrive within 3–5 business days after shipment. See our Shipping Policy for complete details.